Frequently Asked Questions
Find answers to the questions we get asked most.
Order once placed will show under the orders tab in my account section. Against each of the order numbers you can track the status of the order.
e.
Order once placed will show under the orders tab in my account section. Against each of the order numbers you can track the status of the order.
Delivery dates depend on your location and the delivery partner assigned to your order. Call our Customer Care team as early as possible and we'll try our best to accommodate a change.
Your shipping address can be updated any time before the order is dispatched. Once it has shipped, an address change usually isn't possible — please call us right away if you spot an error.
A printed invoice is delivered with your product. If you'd also like a soft copy emailed to you, get in touch with Customer Care and we'll send it across.
We currently accept Credit Card, Debit Card, Net Banking, Paytm and UPI. Cash on Delivery (COD) isn't available at the moment.
As soon as payment goes through, you'll receive an email and SMS confirming your order number, amount paid and payment details. If anything looks off, contact Customer Care as soon as you notice.
Please call our Customer Care team with your payment details handy, and we'll help sort it out.
Call our Customer Care number and the team will walk you through the return process step by step.
Within 10 days of delivery, a free return or replacement is available on eligible products. After 10 days, an exchange fee may apply. The product must be undamaged, clean, and approved by our team before exchange.
No fee applies within 10 days of delivery once a return or exchange is approved. After 10 days, a fee applies depending on the product.
Refunds are usually processed within 7 days of us receiving the returned product, and occasionally take up to 15 days.
It's credited directly to the bank account you provided at the time of the return.
Give our Customer Care team a call and they'll cancel it for you.
No — orders cancelled before they've been dispatched don't incur any extra fee.